Privacy Policy

1. Introduction

CRENVOK Games Club ("CRENVOK", "we", "our", or "us") is committed to protecting the personal information of our visitors, members, and customers. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your personal information.

This policy applies to our website at crenvok.com and to data collected during your visits to our physical premises at Cybergate Tower 3, Pioneer Street, Mandaluyong, Metro Manila, Philippines.

2. Information We Collect

We may collect the following categories of personal data:

• Identity Data: Full name, date of birth, valid government ID details (for minors' consent forms)
• Contact Data: Email address, phone number, home address
• Usage Data: Session duration, games played, station used, visit history
• Technical Data: IP address, browser type, operating system, device identifiers (via our website)
• Transaction Data: Membership status and duration
• Communications Data: Messages, inquiries, and feedback you send us

3. How We Collect Information

We collect data through:

• Direct interactions — when you register, fill in a form, contact us, or visit our premises
• Automated technologies — cookies and similar tracking technologies on our website
• Third parties — social media platforms and analytics providers

4. How We Use Your Data

CRENVOK uses your personal data to:

• Manage your membership and club access
• Communicate with you about services, tournaments, and events
• Respond to inquiries and support requests
• Improve our services and website experience
• Comply with legal and regulatory obligations
• Ensure the safety and security of our premises

5. Data Sharing

We do not sell, rent, or trade your personal information. We may share your data with:

• Service providers who assist us in operating our website and business
• Legal authorities when required by applicable Philippine law
• Esports tournament organizers if you register for partner events (with your explicit consent)

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Member data is retained for 3 years after account closure. Website visitor data is retained for 12 months.

7. Your Rights

Under the Philippine Data Privacy Act (Republic Act 10173) and other applicable laws, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to processing of your data
• Data portability
• Lodge a complaint with the National Privacy Commission

To exercise any of these rights, contact us at: supp@crenvok.com

8. Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, or alteration. Our premises are secured with CCTV and access control systems.

9. Cookies

Our website uses cookies to improve your browsing experience. Please see our Cookie Policy for full details.

10. Changes to This Policy

We may update this Privacy Policy periodically. The date of the latest revision is shown below. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related concerns or requests:

• Email: supp@crenvok.com
• Phone: +63 2 8441 7890
• Address: 3F Cybergate Tower 3, Pioneer Street, Mandaluyong City, Metro Manila, Philippines 1550

Last updated: July 13, 2026